Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

3023 articles

11044

Gateway Error 7802 – You have not been invited to submit this submission type

This error occurs because HMRC are not expecting RTI submissions for the PAYE scheme. This could be because the HMRC online services account hasn't been…

10960

Gateway Error 7802 You have not been invited to submit this submission type

This will occur submitting your FPS if the scheme had no employees for some time so HMRC closed the PAYE Scheme. Ultimately you need to…

10962

Advanced Employee not showing on FPS

This is correct as per the HMRC specifcations. This employee will show up on the FPS sent for the period they've been advance to. eg.…

ias-10942

Unable to send email via IRIS

This error is quite common when there is a 64bit version of Office installed. Uninstalling the 64bit version and installing the 32bit version of Office…

ias-10926

Accounts for dormant periods not attaching to the return within Business Tax

Users are required to follow the steps below to attach the accounts:- 1. Select Business Tax | Reports | Electronic Tax Return 2. Change the…

ias-10917

P11D/Business: Error 3001 7974 Date first available must be before OR After- start or current tax year

There are TWO different versions of 3001 7974- START and AFTER 3001 7974 'Date first available must be before the start of the tax year'…

ias-10892

The tax deducted at source is not showing on the tax comp

Users are required to check the following: 1. Select the client for the 2013 tax year 2. Click on Reliefs – Miscellaneous – Tax calculation…

ias-10891

How to fill in box 9 on page TC1 with regards to outstanding debt?

Users are required to: 1. Click on Reliefs – Miscellaneous - Tax calculation – Tax code and Overpaid, Underpaid and Repaid Tax 2. Enter the…

kba-03196

IRIS STARTUP FAILURE – ptpaccts.mdf is compressed

Following the steps below may help to resolve the issue. 1.  Click Start, Click Run, Type SERVICES.MSC and then press Enter2.  Locate MSSQL$PTPACCOUNTS, Right-Click and then click Stop.3.  Close…

ias-10887

What version of SQL should I use with Windows 10 or Server 2012?

It is possible to install SQL 2008 and SQL 2008 R2 onto Windows 8 and Server 2012 but there are some known compatibility issues in…