Knowledge Base Articles

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Knowledge Base

3023 articles

kba-02866

PTP CT – Error code 3027 when opening CT Platform

This is often due to the user permission level within Microsoft Windows. Please ensure the user has Full Control on the PTPData folder.

kba-02867

PTP TP – Error 10060 type fatal, current connection has timeout when trying to file through FBI

Click on the Configuration/Firm Details Spanner icon. Then choose the FBI tab. On the right hand side of this screen, there are Advanced options, please…

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PTP TR – How to Remove FBI Status

Highlight the client in the 'Find Client' tab. Go to the 'Client Tax Returns' tab and highlight the relevant return. Click on 'View Tax Returns Events.'…

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PTP TR – Farmers and creative person averaging

Users are required to calculate the averaged profit manually and enter the relevant boxes with the revised profit figure. Users are advised to seek assistance…

kba-02863

PTP CT – Companies are not appearing in FBI

This is often due to a missing date within the 'Actual Date' field in event 21 of the FBI Events. 1. Open PTP CT Platform 2.…

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PTP TP – Error 21000 type fatal, when trying to submit through FBI

Click on the Configuration/Firm Details Spanner icon. Then choose the FBI tab. On the right hand side of this screen, there are Advanced options, please ensure…

kba-02860

PTP TR – Pension Lump Sum not appearing on the tax computation

This is correct.  The lump sum payment will give rise to a charge which is calculated at the lowest rate of tax which is applicable…

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PTP TP – Exception at block 3 : Could not find a part of the path

This is due to PTP not being able to locate a file from the Schemas folder within the PTP data directory. Using the links below:…

kba-02840

Error Backing Up PTP Accounts Production – multiple family media set

In the Back Up Database screen there will be more than one destination selected under disk (in the Destination box).   Highlight the location that…

kba-02842

How to unlock the SQL database after an update failure

The following steps should unlock the PTP Accounts Production database:   1.       Click Start – All Programs – Microsoft SQL Server – SQL Server Management…