PTP - Error 10060 type fatal, current connection has timeout when trying to file through FBI

Article ID

kba-02867

Article Name

PTP - Error 10060 type fatal, current connection has timeout when trying to file through FBI

Created Date

19th July 2011

Product

Problem

Error 10060 type fatal, when trying to file through FBI

Resolution

Click on the configuration/maintenance spanner icon. Then choose the FBI tab. On the right hand side of this screen, there are advanced options, please ensure that both the alternate RAS and alternate HTTP are ticked. Please now try again to submit.  If they are already ticked try unticking them.

If problem still occurs, this would suggest that either the anti-virus or the firewall is blocking the connection. Please speak to an IT person about configuring these.