Knowledge Base Articles

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3027 articles

p11d-failed-authentication-check-username-and-password

P11D – Failed/Missing Authentication, check Username and Password

If you recently changed your HMRC password OR suddenly all your clients are getting the failed auth warning then read the 1st IMPORTANT paragraph of…

iris-help-option-blank-white-screen-when-opened

IRIS: ‘Help’ option blank /white screen when opened

Get your IT team to apply this fix- you have to apply this on all affected machines 1.Click Start, click Run, type regedit, and then…

personal-tax-hmrc-data-retrieval-how-the-data-shows

Personal Tax- HMRC Data Retrieval, how the data shows?

You must be on the latest IRIS version (Help and About) and check here: Setup/ Retrieve HMRC data practice options, the top five boxes must…

kba-03805

PCSR – Error 502 using Companies House Data Check

The workaround is to click New Companies House Data Check instead. This issue has now been resolved 11/02/2022.

iris-21-4-0-cannot-send-an-email-to-multiple-addresses

IRIS 21.4.0- Cannot Send an Email To Multiple Addresses

When a user goes to send a document as an attachment on an email, they highlight and select multiple email addresses to be sent to.…

business-tax-edit-losses-no-postings-found-warning

Business/Personal Tax: Edit Losses – ‘No Postings Found’ or btrieve library error -1 warning OR Enhancements

Below are listed several fixes in BT and PT(at very bottom) In Business Tax- If you go to Edit , Losses (as you have a…

personal-tax-how-to-carry-back-capital-loss-to-previous-capital-gain

Personal Tax: How to carry back Capital loss to previous capital gain?

1. Select the client and the year of the loss. 2. Dividends and Capital Assets. You MUST have created or have a existing Capital loss…

business-tax-error-0-emission-error-box-726-and-727-must-be-completed-if-there-is-an-entry-in-box-35-must-not-be-done-before-the-31st-of-march-2021

Business Tax- 0 emission error. Box 726 and 727 must be completed if there is an entry in box 35. Must not be done before the 31st of March 2021

Load the company in BT and the relevant period 1. Open capital allowances 2. A maintain 3. Open the car/cars 4. HMRC advises to change…

kba-03804

PTP TP – Spanner Icon or Tax Calculation slow to open in a hosted environment

This is most likely due to a buildup of redirected printers in the CurrentUser section of the registry for the affected user(s).  The following registry keys…

iris-docs-system-out-of-memory-exception-errors

IRIS Docs System out of Memory Exception Errors

We have reports from several clients receiving errors when performing certain functions in IRIS Docs such as searching or opening scanned documents they would receive…