Knowledge Base Articles

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PCSR – Error 502 using Companies House Data Check

The workaround is to click New Companies House Data Check instead. This issue has now been resolved 11/02/2022.

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IRIS 21.4.0- Cannot Send an Email To Multiple Addresses

When a user goes to send a document as an attachment on an email, they highlight and select multiple email addresses to be sent to.…

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Business/Personal Tax: Edit Losses – ‘No Postings Found’ or btrieve library error -1 warning OR Enhancements

Below are listed several fixes in BT and PT(at very bottom) In Business Tax- If you go to Edit , Losses (as you have a…

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Personal Tax: How to carry back Capital loss to previous capital gain?

1. Select the client and the year of the loss. 2. Dividends and Capital Assets. You MUST have created or have a existing Capital loss…

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Business Tax- 0 emission error. Box 726 and 727 must be completed if there is an entry in box 35. Must not be done before the 31st of March 2021

Load the company in BT and the relevant period 1. Open capital allowances 2. A maintain 3. Open the car/cars 4. HMRC advises to change…

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PTP TP – Spanner Icon or Tax Calculation slow to open in a hosted environment

This is most likely due to a buildup of redirected printers in the CurrentUser section of the registry for the affected user(s). The following registry keys…

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IRIS Docs System out of Memory Exception Errors

We have reports from several clients receiving errors when performing certain functions in IRIS Docs such as searching or opening scanned documents they would receive…

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Personal Tax: Unlisted Share and Securities – There is a entry in (SA108 Losses claimed against income etc)

Follow all the steps below: 1. Go to Edit / Capital Assets / Other Capital Gains and Shares (check both). Open the related share/OCG loss(es)…

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Personal Tax- E-checklist red text: ‘Cannot connect to IRIS Openspace’ or Creator of this fault did not specify

If you have any issues uploading/importing e-checklists etc for all clients this its usually your own Openspace credentials (either your email or password) is having…

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IRIS Trust Tax- crashing when running any report; payments of income etc. for certain clients

It has been reported that since upgrading to 21.4.0, Trust Tax to crash when running any reports for certain clients. This issue can be resolved…

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