Knowledge Base Articles

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Knowledge Base

3034 articles

how-to-swap-chart

How to swap chart

Occasionally you want to swap the chart and when going to edit / swap chart see a message saying something is outstanding. To counter this…

instances-of-office-when-opening-iris-docs

Instances of Office when opening IRIS Docs

When opening IRIS Docs whilst you have Office Applications open you receive an error message as shown below stating you have Instances of this application…

how-can-i-transfer-wip-from-one-client-to-another

How can I transfer Work In Progress (WIP) from one client to another?

Decide how much WIP to transfer Post a credit adjustment to reduce the balance Post a debit adjustment to increase the balance Update the time…

personal-tax-how-to-get-the-additional-info-page-ai1-sa101-showing-removed

Personal Tax: How to get the Additional Info page Ai1 SA101 showing/removed

The form SA101 is only produced if figures are required to show on those pages (see the image below). If this is not the case…

personal-tax-clogged-losses-and-connected-persons

Personal Tax- Clogged Losses and connected persons

Unfortunately, IRIS Personal Tax is not currently designed to deal with losses to connected parties automatically; This implementation of this advanced feature is currently with…

iris-docs-an-error-occurred-loading-analytics

IRIS Docs- An Error Occurred Loading Analytics

If Analytics is something you do not use then you can simply un-tick the privilege by following the steps: Open DocsSelect Administration | Users |…

business-personal-tax-transmitting-pending-status-polling-and-gateway-busy

Business/Personal Tax Transmitting: Pending status, Polling Again and Gateway busy, Establish connection

When you transmit a online return but get a 'Polling again, please try again later' OR 'Gateway is busy'. Any Gateway or Transmission issues are…

iris-docs-the-document-you-are-trying-to-access-is-stored-in-iris-docs

The Document you are trying to access is stored in IRIS Docs

When opening a document in the Communications tab of a client within IRIS Accountancy Suite you receive the below error message relating to IRIS Docs.…

business-tax-enter-covid-grants-eg-code-90-for-ltd-ct600

Business Tax: Enter COVID grants (eg code 90) for LTD CT600

You need to make a manual entry into BTLoad the client and relevant periodData entry - Calculation - Corona virus support scheme and overpayments

iris-21-4-0-timesheet-has-not-been-authorised-to-be-fully-applied

IRIS 21.4.0- Timesheet has not been authorised to be fully applied

Since upgrading to version 21.4.0 you are unable to update timesheets to the time ledger receiving the below error message. The user who is updating…