Knowledge Base Articles

iris-21-4-0-unable-to-import-receipts-via-csv

IRIS 21.4.0- Unable to Import Receipts via CSV

We have had reports from several clients since upgrading to version 21.4.0 you are unable to import receipts via CSV to IRIS Fees, receiving the…

personal-tax-how-to-view-other-pages-on-tax-computation

Personal Tax: How to view other pages on Tax Computation?

When you generate a TAX Computation you may note pages 1/1 or 2/2 etc at the top which denotes the number of pages generated On…

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Data Migration from OpenPayslips to myePayWindow

Visit the My ePay Window Help Centrehttps://help-iris.co.uk/payroll/mepw/ Migration from IRIS OpenPayslips to My ePay Window

iris-docs-6-19-freezing-when-opening-documents-in-the-ias-communications-tab-stored-in-iris-docs

IRIS Docs 6.19- Freezing when opening Documents in the IAS Communications Tab Stored in IRIS Docs.

Since upgrading Docs to version 6.19 you have experienced an issue when opening Documents stored in IRIS Docs from the IAS Communications tab. To stop…

vat-filer-excel-import-but-get-index-out-of-range-warning-negative

VAT Filer- Excel import but get Index out of Range warning Non Negative

You have tried to import the Excel spreadsheet but you get a missing value on the import or you keep getting this warning (this can…

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Error 396; Orientation property cannot be set within a page

Update: This issue is corrected in v2021.801.3. Please update to this version or higher to prevent the issue. Otherwise, follow the workaround detailed below. This…

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A successful Full Payment Submission has already been sent

We are currently investigating an issue in GP Payroll v2021.800.2 where users are being prompted that a successful FPS has already been sent for the…

personal-tax-how-to-link-payroll-to-pt

Personal Tax- How to link ‘IRIS Payroll’ to PT

Here is the weblink on how to link the two programs There is also link here: http://help.iris.co.uk/IRIS/ODL/MainHowTo.htm. Select IRIS Personal tax | Tax return completion…

vat-filer-period-key-is-invalid-error

VAT Filer- Data Retrieval Error, The Period key is invalid

Our Development team has checked the error logs and this message relates to the 'Period key' given by the HMRC systems is incorrect, as this…

trust-tax-edit-capital-gain-annual-exemption-value

Trust Tax: Edit capital gain ‘Annual Exemption’ value

Load the Trust and select relevant periodIncome, Capital Gains and Dividends, Capital Assets, Top left - Edit, Losses and Other info information'Annual Exemption' box -…

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