Knowledge Base Articles

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3027 articles

docs-186-docs-email-notifications

DOCS-186: How to configure IRIS Docs Email Notifications

We have identified an issue with IRIS DOCS 6.16 where email notifications are sent excessively.The IRIS Docs 6.16 installation has been revoked, a fixed version…

ias-2026-system-logins-blank

IAS-2026: System Logins Appear Blank Since Upgrading to IRIS Accountancy Suite 20.2

We have identified an issue where members of staff who are signed into System Maintenance only appear once with no other logins within the System…

unable-to-save-docauthor-settings-after-upgrading-to-iris-docs-6-16

Unable to Save DocAuthor Settings After Upgrading to IRIS Docs 6.16

There is currently a known defect which has arisen from the upgrade to IRIS Docs 6.16. When entering the System Admin Credentials within the Document…

11922

Processing Redundancy Pay

Redundancy payments under £30,000 are normally tax and NI free. From the 2020/21 tax year any amounts above this figure will subject to tax and…

ias-89618-failed-to-delete-an-e-checklist

IAS-89618 : “Failed to delete e-checklist. Object reference not set to an instance of an object”

This issue has been investigated by the Development Team and has been confirmed as a DEFECT in IRIS Openspace. Currently we do not have a…

12158

HMRC URL for RTI & CIS Submissions

The address used for RTI and CIS submissions is: https://transaction-engine.tax.service.gov.uk Specifically, in IRIS software we communicate to the addresses: https://transaction-engine.tax.service.gov.uk/poll https://transaction-engine.tax.service.gov.uk/submission These addresses should be whitelisted/excluded…

12231

Outlook not detected when emailing client reports

This will occur if you are attempting to use Outlook 365. At this time IRIS Bureau Payroll & IRIS Payroll Business are not compatible with…

11370

How to process redundancy pay

Changes from 2020/21 Tax Year Redundancy payments under £30,000 are normally tax and NI free. Any amounts above this figure will normally be subject to…

1912

Error message entering dates … “Date cannot be in the future”

This can occur because of two reasons. You have not set the Pay Calendar within the program. To do this click "Utilities" > "Pay Calendar…

how-to-bulk-delete-clients-in-iris

IRIS Accountancy- How to Bulk Delete Clients

Warning: If you delete a client, it will affect any links into other IRIS /tax programs (for example between BT and PT, if you delete…