Knowledge Base Articles

error-when-e-mailing-from-communications-550-5-7-1-unable-to-relay

Error when e-mailing from communications – 550 5.7.1 Unable to relay

The message that appears is an error response from your SMTP, and not IRIS initiated. Unable to relay IRIS support cannot offer advice on SMTP…

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AE Config Tool – Step 9 – Configure your Postponement Period

There are two options for applying a postponement period, from staging/duty start date and from the point an employee becomes an eligible jobholder. Postponement at…

student-loan-repayment-showing-incorrect-on-the-computation

Personal tax- Student loan repayment incorrect on computation

A breakdown of the student loan repayment figure on the computation can be found in reports | student loan repayment computation. On this report, please…

employment-is-showing-as-a-duplication-on-the-student-loan-repayment-computation

Employment is showing as a duplication on the student loan repayment computation

This happens because the income from a previous employment is being pulled through. To correct this, the following must be done: Login to personal tax…

how-to-select-the-student-loan-plan-type-in-personal-tax

Personal tax- Enter Student loan, Post Graduate loan, Loan plan type (1,2,4) and edit the calculation

1.Load Personal tax and select the client and year. 2. Go to Employment, Expenses and New and Type 10 Student loan OR Type 11 Post…

where-are-the-requently-asked-questions-for-iris-openspace

Where are the frequently Asked Questions for IRIS OpenSpace?

OpenSpace FAQ's can be fond on our help centre www.iris.co.uk/odlYou can click HERE for the specific page

electronic-checks-in-iris-aml

Electronic Checks in IRIS AML

Electronic checks are supplied by a third party company and have a charge associated for each check. This company is called 'GB Group PLC'. To…

trying-to-find-a-tax-tags-for-automail

Trying to find a tax tags for Automail

The easiest way to determine what values the tags represent, is to find a client where you know what each of the figures are already…

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Assumed Pensionable Pay

On pay variations, you will see the field "Assumed Pensionable Pay" underneath "Salary". Assumed Pensionable Pay is required by some employers to calculate employer pension…

11776

Changing an employees NI rate – Business / Bureau

You may find you need to change an employee NI rate part-way through the tax year. Most commonly this is because an employee has reached…

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