Knowledge Base Articles

iris-payments-in-openspace-are-shown-as-unpaid-even-though-a-receipt-is-matched-to-the-invoice-in-iris

IRIS payments in OpenSpace are shown as unpaid, even though the invoice is matched in IRIS Fees

It happens when the user who does the matching in Fees is not correctly linked to OpenSpace at the time that the matching occurs. Here…

creating-a-new-user-in-openspace-and-it-says-a-user-already-exists

Creating a new user in OpenSpace and it says a user already exists

A user for that e-mail address already exists. Please enter a different e-mail address This means the user is already registered as an accountant, and…

customers-not-appearing-in-client-search-through-the-main-iris-dashboard

Clients not appearing in client search through the main IRIS dashboard

If a client is new, then this is the main reason for a client not appearing in a client dashboard search. There could be other…

openspace-notifications-password-reset-not-reaching-the-intended-recipients

OS-115: OpenSpace notifications/password reset not reaching the intended recipients

There are two factors that could cause this; The notification is in their junk box The message has not been sent or rejected Firstly get…

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How to include narrative, note or messages on payslips

In GP Payroll you can either include a single employee message OR a whole payroll message. For a single employee message Go to "Payroll Calculations" and click…

11793

Normal pay day falls on a non-banking day

Where the regular payroll date falls on a weekend or bank holiday, HMRC allows you to make actual payment on the previous workday but still…

11794

How to advance payroll (paying for more than one payroll period)

Normally this would only apply to a weekly payroll but periods can be advanced on any pay frequency in the same way. Occasionally you may wish to…

11240

How do I process a new starter?

We no longer send separate p45 / p46 documents under RTI. All starter details are included in the regular FPS submissions you send every pay…

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Can I include a NET bonus with an employees normal pay?

In the "Payroll Calculations" screen double click into "Extra Payments" On the "Extra Payments" window click the "NET bonus Wizard" button. Type in how much…

11792

Can I include a NET bonus with an employees normal pay?

Step 1. In ‘Pay Variations’ configure all the GROSS pay elements correctly (Do not enter the bonus amount at this point) and click on the…

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