Knowledge Base Articles

7-5-non-repayable-tax-credits-are-not-showing-on-the-computation-even-though-non-resident-is-ticked

7.5% non-repayable tax credits are not showing on the computation even though non-resident is ticked

Workaround from HMRC: send a paper return with the current liability showing in IRIS with a self-assessment reasonable excuse form not to file online. https://www.gov.uk/government/publications/self-assessment-reasonable-excuse-for-not-filing-return-online

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Error 94 – Invalid use of Null

You will need to run a utility from the Admin mode of the software. NOTE: Please ensure you have a back up of the company…

ias-86175

IAS-86175 – iwinaprd.exe has stopped working when replacing with extract .BUP files in 19.3.0

This crashing when replacing .BUP extract files of clients is a known issue in IRIS 19.3.0 which is scheduled to be resolved in the 19.3.2…

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Shared Parental Leave and Pay

Information provided by Gov.uk. Overview Employees may be entitled to Shared Parental Leave (SPL) and Statutory Shared Parental Pay (ShPP) if: their baby is due…

7434

I am a bureau user. Can I globally change tax codes?

Yes, you can update tax codes across multiple companies in Earnie, but have to be logged in as the Admin account. At login, enter the…

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How to create a new company IRIS Payroll Business & Bureau Payroll

Creating a company when you first run IRIS Payroll If you have just installed the software and are running it for the first time, for…

iris-payments-in-openspace-are-shown-as-unpaid-even-though-a-receipt-is-matched-to-the-invoice-in-iris

IRIS payments in OpenSpace are shown as unpaid, even though the invoice is matched in IRIS Fees

It happens when the user who does the matching in Fees is not correctly linked to OpenSpace at the time that the matching occurs. Here…

creating-a-new-user-in-openspace-and-it-says-a-user-already-exists

Creating a new user in OpenSpace and it says a user already exists

A user for that e-mail address already exists. Please enter a different e-mail address This means the user is already registered as an accountant, and…

customers-not-appearing-in-client-search-through-the-main-iris-dashboard

Clients not appearing in client search through the main IRIS dashboard

If a client is new, then this is the main reason for a client not appearing in a client dashboard search. There could be other…

openspace-notifications-password-reset-not-reaching-the-intended-recipients

OS-115: OpenSpace notifications/password reset not reaching the intended recipients

There are two factors that could cause this; The notification is in their junk box The message has not been sent or rejected Firstly get…

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