Knowledge Base Articles

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IRIS Docs Knowledge Base

15 articles

iris-docs-system-out-of-memory-exception-errors

IRIS Docs

IRIS Docs System out of Memory Exception Errors

We have reports from several clients receiving errors when performing certain functions in IRIS Docs such as searching or opening…

instances-of-office-when-opening-iris-docs

IRIS Docs

Instances of Office when opening IRIS Docs

When opening IRIS Docs whilst you have Office Applications open you receive an error message as shown below stating you…

iris-docs-an-error-occurred-loading-analytics

IRIS Docs

IRIS Docs- An Error Occurred Loading Analytics

If Analytics is something you do not use then you can simply un-tick the privilege by following the steps: Open…

iris-docs-the-document-you-are-trying-to-access-is-stored-in-iris-docs

IRIS Docs, IRIS Practice Management

The Document you are trying to access is stored in IRIS Docs

When opening a document in the Communications tab of a client within IRIS Accountancy Suite you receive the below error…

iris-docs-6-19-freezing-when-opening-documents-in-the-ias-communications-tab-stored-in-iris-docs

IRIS Docs

IRIS Docs 6.19- Freezing when opening Documents in the IAS Communications Tab Stored in IRIS Docs.

Since upgrading Docs to version 6.19 you have experienced an issue when opening Documents stored in IRIS Docs from the…

iris-docs-confidential-clients

IRIS Docs

IRIS Docs Confidential Clients

Currently Confidential Clients in IRIS will not automatically sync into IRIS Docs, if you require a confidential client to appear…

ias-10070

IRIS Docs

IAS-10070 - IRIS Docs Email Assistant Add-in Not Showing in Microsoft Outlook

In Outlook click on FILE – OPTIONS – Add-ins - You should a screen like the below. The first section…

ias-12852

IRIS Docs

Script Error when opening Iris Docs

To resolve this issue please see the steps below. - Log into Iris Docs as Administrator user - Expand Administration…

ias-12285

IRIS Docs

Error when logging CS01 form to IRIS Docs

Please refer to the steps below to help resolve this issue: Sign into IRIS as the master user Open System…

ias-11740

IRIS Docs

Unable to initialise email assistant addin error when opening Microsoft Outlook

A system service will need to be restarted to resolve this issue, please find the steps below to assist with…