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IRIS Docs 6.19- Freezing when opening Documents in the IAS Communications Tab Stored in IRIS Docs.

Article ID
iris-docs-6-19-freezing-when-opening-documents-in-the-ias-communications-tab-stored-in-iris-docs
Article Name
IRIS Docs 6.19- Freezing when opening Documents in the IAS Communications Tab Stored in IRIS Docs.
Created Date
29th November 2021
Product
IRIS Docs
Problem
When opening documents stored in IRIS Docs from the IAS Communications tab the system freezes/hangs.
Resolution

Since upgrading Docs to version 6.19 you have experienced an issue when opening Documents stored in IRIS Docs from the IAS Communications tab.

To stop the issue from happening please run through the below:

  • Connect onto the server where the IRIS Docs database is held
  • Open SQL Management studio
  • Connect onto instance where IRIS Docs is running
  • Right click on IRIS Docs database
  • New Query
  • Paste in the text below

UPDATE [dbo].[SYSTEMPROPERTY]

       SET [VALUEINT] = 0

WHERE KEYSTRING = ‘USEASHTONCOURTISOLATION’ and VALUEINT = 1

  • Click execute
  • Right click on start
  • Click Run
  • Type services.msc
  • Restart all services beginning with INVU

We would advise to provide these steps to your IT and be ran when no users are in IRIS Docs. If you are still experiencing issues after this please contact support@iris.co.uk

Thank you for your feedback.

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