Knowledge Base Articles

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IRIS GP Accounts Knowledge Base

56 articles

11829

Common installation / update problems

Installation Guides For guides on installing, updating or moving payroll please click here. Contents We have found a problem with the installation file. Do you…

11654

Where can I find the latest updates for my software

The latest versions and updates can be found here:  IRIS Software Updates This covers our HCM / Payroll products including: IRIS PAYE-Master, IRIS Payroll Business,…

12208

Error 1310: Error writing to file

This is a Windows error and will occur when the user account running the installation/update does not have the nessesary permisisons to the installation folder…

11150

How to Enter New Authorisation Code – IRIS GP Accounts

Go to "Help" > "About" > "Enter Authorisation Code" The new expiry date must be entered as well as the authorisation code. To request your…

11697

1603 Fatal Error during installation / 1706 no valid source could be found

set up setup could not find the specified path or disk please check that the proper disk is inserted or specify a new path unable…

12199

Overview of PAYE changes for 2019-20

Introduction of Welsh tax codes From April 2019, the National Assembly for Wales will be able to vary the rates of income tax paid by…

11938

Tax limited to 50% of all taxable pay

In the 2105/16 tax year HMRC changed the legislation on all tax codes so the maximum amount of tax is limited to 50% of all…

11707

Errors importing Open Exeter Statements

Make sure you have entered the correct credentials, you can check this by going to "Add NHS Entry" > "Open Exeter Import" > "Adjust Open…

11693

Networking GP Accounts

For networking to work successfully all your required machines must be running the latest version of the software.  To check what the latest version is…

11695

GP Accounts Bank Reconciliation Tips

Click here to download an interactive video tutorial. Recovery Point If you keep a regular recovery point you can restore this back to the last…