Knowledge Base Articles

11024

DBISAM #8961 or #9862 Corrupt Table Header Error

The error is normally easily corrected by running the Emergency Repair option as below: If you can get into the GP Accounts package: Go to…

11140

How to Restore A Recovery Point and/or View Discrepancy Report

Viewing the Discrepancy Report If current reconciliation doesn't balance the first thing to do is to check the Discrepancy Report. The report shows changes made…

11148

How to back up GP Accounts data

The Backup process Go to "File" | "Backup Accounts Data". A simple helper screen takes you through the backup process. The first screen lets you…

11151

Adding an Account

Go to "Setup" > "To alter Accounts" Click "Add an Account" button. You will then be presented with the New Account Helper. This will take…

11702

New items entered but they don’t show in the cashbook

You may have passed the end of your financial year but have the Cashbook view set to “Current Year only”. Click “Select Period [F9]” and…

11706

DBISAM Engine Error 11013

This is caused when a user doesn't have "Full Permissions" or access to the location of the data file. This normally needs to be resolved…

11708

Unable to save a back up to CD on Windows 7 or above

Due to a change in the behaviour of the Windows operating system since Windows 7 the functionality to save a back up directly to a…

11872

Common Open Exeter Import Problems

Contents: "GetGPSummary - java.lang.Exception: Error getting summary list"“Get GP summary list – Org Code / User ID / Password Conflict” when trying to use Open…

11703

Accidentally performed “End of year” procedure twice

Restore the cache backup from before the second End of year procedure.

11710

Unable to restore an emailed backup

We commonly see this due to the email settings for attachments, which by default may remove any spaces and replace them with an underscore. Right-click…

Knowledge Base Articles

IRIS GP Accounts Knowledge Base

Newsletter