Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

IRIS GP Accounts Knowledge Base

56 articles

11024

IRIS GP Accounts

DBISAM #8961 or #9862 Corrupt Table Header Error

The error is normally easily corrected by running the Emergency Repair option as below: If you can get into the…

11702

IRIS GP Accounts

New items entered but they don't show in the cashbook

You may have passed the end of your financial year but have the Cashbook view set to “Current Year only”.…

11706

IRIS GP Accounts

DBISAM Engine Error 11013

This is caused when a user doesn't have "Full Permissions" or access to the location of the data file. This…

11708

IRIS GP Accounts

Unable to save a back up to CD on Windows 7 or above

Due to a change in the behaviour of the Windows operating system since Windows 7 the functionality to save a…

11872

IRIS GP Accounts

Common Open Exeter Import Problems

Contents: "GetGPSummary - java.lang.Exception: Error getting summary list"“Get GP summary list – Org Code / User ID / Password Conflict”…

11703

IRIS GP Accounts

Accidentally performed “End of year” procedure twice

Restore the cache backup from before the second End of year procedure.

11710

IRIS GP Accounts

Unable to restore an emailed backup

We commonly see this due to the email settings for attachments, which by default may remove any spaces and replace…

11709

IRIS GP Accounts

Fees/Purchase Register: Cashbook Link buttons are greyed out

If you are trying to add a fee/Purchase to the cashbook but all the cashbook link buttons are greyed out…

7337

IRIS GP Accounts

How to transfer GP Accounts to new PC

First make sure that a current backup is availableIRIS GP Accounts needs to be installed onto the new machineTo download…

11704

IRIS GP Accounts

How to alter practice contact details on invoices

Go to "Open Fees Register" > "Fees Setup" > "Letters/Email" > "Edit Practice Details"