Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

IRIS GP Accounts Knowledge Base

56 articles

7337

How to transfer GP Accounts to new PC

First make sure that a current backup is availableIRIS GP Accounts needs to be installed onto the new machineTo download the latest version of IRIS…

11704

How to alter practice contact details on invoices

Go to "Open Fees Register" > "Fees Setup" > "Letters/Email" > "Edit Practice Details"

11905

DBISAM Engine Error # 12036 – The table or backup file ‘Groups’ is not valid

This error is caused by database corruption, usually when trying to run from a network location. With this error you will be unable to open…

11971

“Error: list index out of bounds (-1)” when opening an NHS Item.

This error is caused from an old issue in the software which has now been rectified.  If you are getting this error when trying to…

11023

Error: Dates Selected are Outwith the minimum and maximum dates for this account

The issue will be due to the dates of the current financial year within the GP Accounts.  If the date of the payroll link is…

11025

Interface Not Supported / Class Not Registered

Firstly - Go to "Help" > "Re-register Components" If this doesn't work, the software will need to be re-installed correctly. The latest version of the…

11140

How to Restore A Recovery Point and/or View Discrepancy Report

Viewing the Discrepancy Report If current reconciliation doesn't balance the first thing to do is to check the Discrepancy Report. The report shows changes made…

12110

Can I run my software over a terminal server setup?

Please refer to the System Requirements for each product: IRIS PAYE-MasterIRIS GP PayrollIRIS GP AccountsIRIS Payroll BusinessIRIS Bureau PayrollIRIS HR SoftwareIRIS P11DEarnieEarnie IQ Additional Note:…

11805

End of Support for Windows XP

In April 2014 Microsoft officially ended their support of Windows XP. Since this time IRIS have continued to test on this operating system to ensure…

7336

Cashbook items appearing twice on Reports but only once in cashbook

Take a backupFind the item in cashbook - highlight - Press F6Both entries will show here - select one & delete itExit out of GP…