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Fees/Purchase Register: Cashbook Link buttons are greyed out

Article ID
11709
Article Name
Fees/Purchase Register: Cashbook Link buttons are greyed out
Created Date
6th April 2017
Product
IRIS GP Accounts
Problem

Cashbook link buttons are greyed out and unavailable.

Resolution

If you are trying to add a fee/Purchase to the cashbook but all the cashbook link buttons are greyed out this is because the Fees/Purchase Register has been opened directly from the accounts menu. 

You will need to open the account you wish to pay the fee/purchase into first, then click “Fees Register”/”Purchase Register” at the top of the screen.  Once you open the fee/purchase you wish to pay in the Cashbook link buttons will be available.

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