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Unable to restore an emailed backup

Article ID
11710
Article Name
Unable to restore an emailed backup
Created Date
6th April 2017
Product
IRIS GP Accounts
Problem

I am unable to restore a back that I've been emailed.

Resolution

We commonly see this due to the email settings for attachments, which by default may remove any spaces and replace them with an underscore.

Right-click and rename the file, delete any underscores and put a space:


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