Knowledge Base Articles

staff-member-has-no-openspace-credentials-specified-in-system-maintenance

IAS-8120: Staff member has no OpenSpace credentials specified in system maintenance

Staff member has no OpenSpace credentials specified in system maintenance This message means that there are no credentials set for the current logged in user…

time-fees-staff-registration

Time & Fees Staff Registration

Allowing this staff member to have time logged against him/her would exceed your licences staff limit for time and fees This means you already have…

cannot-add-a-timesheet

Cannot add a timesheet

A date that you have entered lies beyond your defined time periods. Do you want to set up more now? If you answer 'no' the…

iris-time-we-have-detected-a-problem-on-the-time-ledger

IRIS Time- We have detected a problem on the Time Ledger

Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in to either Time OR fees…

time-ledger-update-function

Time Ledger update function

A time ledger account is currently in the process of being changed by another part of the system Please make sure everyone is logged out…

time-account-specified-is-currently-marked-as-being-changed

Time Account Specified is currently marked as being changed

Time account specified is currently marked as being changed. If the problem persists, please contact IRIS support Please make sure everyone is logged out of…

time-error-time-ledger-pending-queue-was-recently-updated

Time Error – Time ledger pending queue was recently updated

To Rectify this issue, click OK on the box and choose the latest current period, and click OK (And yes if it asks you to…

document-separators-are-no-longer-being-picked-up-when-scanned-into-iris-docs

Document Separators are no longer being picked up when scanned into IRIS Docs

The barcode separators have become 'dirty' and hard for the scanner to read. or The scanner lenses have become dirty and require maintenance to allow…

iris-accountancy-suite-migration-guide-ias-71022

IAS-71022 : IRIS Accountancy Suite Migration Guide

This knowledge base article is the outline of how to migrate IRIS Accountancy Suite from one machine to another and links to the how to…

kba-03672

PTP VF – CSV Import Error The Microsoft Jet database engine could not find the object

This message most likely indicates a problem with the name of the csv file. The most common trigger for this is the use of full…

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