Knowledge Base Articles

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Knowledge Base

3023 articles

11142

Default Login Details

There are two modes for the software, payroll and admin. The default login details are as follows: Payroll Name: PAYROLL There is no password on…

11184

When do I need to send an EPS?

The EPS is a report detailing payments by the employer to the HMRC. Specifically, this reports the values for a reduction in PAYE for a…

11189

Can I restore a leaver?

To restore a leaver, click once on their name in the list down the left-hand side. You may need to adjust the filter to show…

11232

How to process Statutory Sick Pay (SSP)

There are 3 methods you can use when paying SSP in PAYE-Master: • Manually based on a value• Manually based a number of days absent•…

11279

How do I report a company that has ceased trading under RTI?

If your company ceases trading, the Ceased Trading Date on the General Information tab of Company Details will be used by either the EPS or…

12176

Getting HMRC Messages delivered to your software

To activate online messages, first log onto your HMRC account. Under the Welcome banner on the right-hand side of the page click Messages: On the following…

12051

AE Config Tool – Step 7 – Define the pay elements for Qualifying and Pensionable Earnings

The list will show all the pay elements (payment/deductions and pay rates) currently configured for this company. Simply tick the pay elements to indicate if…

12104

Where can I download a NEST template to create a CSV file? AE FAQs

If you are using the IRIS AE Suite the necessary CSV format details are already in your payroll software. When you export your file using the…

ias-12953

error message: ‘cashforgone element is invalid’ when trying to run P11D

Please do the following to remove this error: 1. Delete existing car benefits for the employees mentioned in the error message. 2. Re-enter all car…

12204

Error Publishing to OpenPayslips: Fatal Error Illegal Characters in Path

This error is caused by special characters being used in the company name such a / Remove any special characters from the company name in the…