Knowledge Base Articles

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Knowledge Base

3027 articles

11631

NHS.net email address and OpenPayslips

The issue is with NHS email security processes. The NHS spam filters are extremely aggressive, and there have been a lot of problems with them…

11747

Can an employee opt-in during the company postponement period?

Yes.  Eligible jobholders and a non-eligible jobholders can opt-in to the pension scheme during the Postponement Period.  Entitled workers can also choose to join the…

11696

Opting an employee out of AE

The easiest way to opt an employee out of AE pensions is via the Company Pension Dashboard. Please Note: The Company Pension Dashboard is available…

11885

Creating the NSR03 File for Scottish Public Pensions Agency (SPPA)

Superannuation Number (SB) All employees must have an SB number before the NSR03 can be produced. If you don’t know the SB number, you should…

11726

No deduction of Attachment of Earnings – AEO

If an employee AEO hasn't deducted in the period it is usually because their earnings have fallen below a specified protected earnings amount. Many attachment…

11915

Bespoke Report Work

IRIS can undertake bespoke report work to provide for your reporting needs. This is a chargeable service depending on your report requirements. To get a…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

11638

Paying Holiday Pay

Holidays are processed from the "Holidays" tab on the variation window. Amount - Holiday pay may be entered as a cash value or as a…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…