Knowledge Base Articles

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Knowledge Base

3023 articles

11726

No deduction of Attachment of Earnings – AEO

If an employee AEO hasn't deducted in the period it is usually because their earnings have fallen below a specified protected earnings amount. Many attachment…

11915

Bespoke Report Work

IRIS can undertake bespoke report work to provide for your reporting needs. This is a chargeable service depending on your report requirements. To get a…

11377

How do I delete an employee record

The option to delete an employee record can be found in the "Help" tab. Simply highlight the name of the employee you wish to remove…

12000

An error occurred whilst printing: An error occurred during local report processing

If this error occurs when printing any report then the Microsoft component "Microsoft System CLR Types for SQL Server 2012" is missing or working incorrectly. To…

11934

Account name must be between 1 and 28 characters long – EPS rejection

The account name causing the problem is the companies bank account name. This detail is included on the EPS  if the user ticks the option "Use…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

11638

Paying Holiday Pay

Holidays are processed from the "Holidays" tab on the variation window. Amount - Holiday pay may be entered as a cash value or as a…

11599

Backing up and restoring data

IRIS Bureau Payroll / Payroll Business will automatically create a backup whenever you finalise a pay period. The automatic backup will contain the pre finalised…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…