Knowledge Base Articles

12081

Configuring pay elements

In the payroll, gross pay is made up of Salary, Hourly Rates, Payments and Deductions, Attachment of Earnings Orders, Pensions and Loans. In this KB…

11651

How to include all employees on pension export files

You can get the payroll system to export all employees details on the pension reports regardless of their auto enrolment status (providing they have been…

8688

Jury Service FAQ

If you're up for jury service your employer must allow you time off for this. If they don't, they could be in contempt of court.…

11773

Can I change the email address I used to set up OpenEnrol?

Yes, you can amend the email address that was used when setting up OpenEnrol: On the OpenEnrol website(www.irisopenenrol.co.uk), log in to My Account, select Account Details and then User…

11903

How do I add a new employee to OpenPayslips?

All you need to do is save an email address in the employee details. When you next publish your payslips as normal, the system will…

2219

Error “Operation must use an updateable query”

IRIS PAYE-Master requires that each logged on user has full read and write access to the following folders. •The local folder where the program is…

11777

Changing an employees NI rate in Earnie

You may find you need to change an employee NI rate part way through the tax year. Most commonly this is because an employee has…

11925

FPS Error – Errors were identified while building the submission file

Due to a change in the FPS information required from HMRC every FPS you send will now include the employees address as held in payroll.…

11961

Disk or Network Error when finalising period – PAYE-Master

This error may occur if the PAYE-Master data is stored on a shared network drive and the software has had a temporary loss of connection to…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

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