Knowledge Base Articles

10965

My leavers don’t show up on the FPS summary report

This will be because you haven't processed pay for them in this pay period. If an employee is set a leaver in a pay period…

11390

How do I undo more than one period?

You can use the employee debug (single employee) or global changes (all employees) to undo and roll back payroll for all periods processed within the…

11934

Account name must be between 1 and 28 characters long – EPS rejection

The account name causing the problem is the companies bank account name. This detail is included on the EPS if the user ticks the option "Use…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

11638

Paying Holiday Pay

Holidays are processed from the "Holidays" tab on the variation window. Amount - Holiday pay may be entered as a cash value or as a…

11599

Backing up and restoring data

IRIS Bureau Payroll / Payroll Business will automatically create a backup whenever you finalise a pay period. The automatic backup will contain the pre finalised…

11738

An Error Occurred printing AE pension export information

This error is seen because the user is trying to send the pension export through to a printer, either through the report robot or the…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…

Knowledge Base Articles

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