Knowledge Base Articles

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Knowledge Base

3030 articles

11957

3021: Either BOF or EOF is True, or the current record has been deleted.

This error is caused by an incorrect entry in one of the fields of your database. Unfortunately, we cannot advise you on how to correct…

kba-03597

PTP TR – bank interest is not appearing on return as expected

The same data entry screen is accessed from both TR1 and AI1.  The choice of Type will determine where the figures are displayed on the…

11932

Employee AE History

For a full AE Pension guide: Earnie users, Click Here Earnie IQ users, Click Here Where can I access the Employee AE History The Employee AE History…

11533

Using OpenPayslips with Payroll Professional

For OpenPayslips sey and usage instructions refer to the guide here: OpenPayslips for IRIS Payroll Professional.

11953

Send Communications To OE : ActiveX component can’t create object

The first thing to do is make sure you are on the latest version of your payroll software, check the latest version here: www.iris.co.uk/update If…

12082

Configuring and using Loans

In the payroll, gross pay is made up of Salary, Hourly Rates, Payments and Deductions, Attachment of Earnings Orders, Pensions and Loans. In this KB…

kba-03598

PTP TR – Self employment data entry

The data entry for the Self Employment pages has changed as part of the work towards Making Tax Digital.  When printing, the software will select Short or…

10965

My leavers don’t show up on the FPS summary report

This will be because you haven't processed pay for them in this pay period. If an employee is set a leaver in a pay period…

11599

Backing up and restoring data

IRIS Bureau Payroll / Payroll Business will automatically create a backup whenever you finalise a pay period. The automatic backup will contain the pre finalised…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…