Knowledge Base Articles

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Knowledge Base

3030 articles

11020

CIS and the EPS submisison

The EPS doesn't report to HMRC deductions MADE from subcontractors The EPS only covers reasons why an employer has reduced their payment to HMRC not…

11021

Payroll accounts link no longer transferring to GP Accounts

If you have recently been moved to a new PC this is likely because the programs have been copied to your new pc rather than…

11022

How to transfer between accounts

From cashbook screen choose "Add an Item - Income or Expenditure" and complete details in the usual. For the main code choose "Transfers", the subcode…

11034

Error printing: Value does not fall within the expected range

The combined path and data file are too long for Crystal to handle. Any combination longer than 127 characters will cause this problem.  Locate the…

11050

Leavers not showing on FPS

This is usually because of one of three reasons: 1. If the employee is unpaid but marked as a leaver (ie. Last pay was in…

11136

“User Limit Reached” when logging on

At start up, log into the admin mode of payroll. Enter the name SYSTEM and your admin password. The default admin password is admin. If…

11738

An Error Occurred printing AE pension export information

This error is seen because the user is trying to send the pension export through to a printer, either through the report robot or the…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…