Knowledge Base Articles

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Knowledge Base

3027 articles

11901

How to configure deductions for AE (Automatic Enrolment) Pensions

Please refer to the guides below. IRIS PAYE-MasterIRIS Payroll BusinessIRIS Bureau PayrollEarnie (Including customers formally using IRIS Payroll Professional) For further AE info and FAQs…

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IAS-12003 – SQL Server does not exist or access is denied

To resolve this, you'll need to start the SQL service. 1. Press the Windows+R keys to open the Run dialog. 2. Type services.msc, press Enter.…

10866

Report Margin setting will not save

Rather than going through 'Optional Reports' you need to install the report from report manager. For more details on the report manager, click here. Once…

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How do I change the Staff ID?

Following the instructions below may help to resolve this; Log into IRIS and open System Maintenance Select the Staff menu, then Staff Maintenance Select the…

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Unhandled Exception when running Tax Return report

Following the steps below may help to resolve the issue Close down IRIS Browse to the location mentioned in the error. (Following the example above,…

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Import TB Error message ‘No postings were found in Kashflow for the period XXX’

Users are required to complete the following fields: • Setup | Practice Options | Kashflow - enter login details • Client | View | Select…

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Update Current Instructions

To prevent this message from appearing one user will need to follow the steps shown below: Click OK on the prompt You will be asked…

11677

“Anomalies have been found” message after calculating payroll

Anomalies are conditions that payroll thinks need your attention. This is NOT necessarily an error and the anomalies WILL NOT stop you from sending submissions…

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Kashflow Payroll Support

2120 -2120 Kashflow Payroll has it's own support site:

11892

Company Load ID Mismatch

In order to protect company data each company file holds an ID number. This number should match the file name eg 0001Data.mdb should have the…