Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

Knowledge Base

3023 articles

kba-03150

PTP – How to send an amended tax return where the original was submitted through PTP

It is possible, however amendments made more than 12 months after the online filing deadline for that tax year must be submitted on paper. Please see instructions below…

ias-10779

Error 1310. Error writing to file: C:Config.Msi1658852.rbf

Please disable your Anti Virus or Internet Security product and the installation should proceed in the normal way. Share This Page

kba-03147

PTP – Getting error 3167 record is deleted

Resolving this error will require remote access to your machine to fix the corrupt database. Please call us on 0344 815 5555, or alternatively send an email to…

ias-10763

Virtual Cabinet challenges with IRIS Software

IRIS won't support any interaction if AutoMail is used with Virtual Cabinet. Virtual Cabinet is not supported in association with IRIS AutoMail Related Articles KB…

ias-10759

Important: iXBRL Accounts presentation on the Companies House public record.

When Companies House receive the iXBRL accounts submission they convert the accounts into an image file (a tiff file). This process produces a paginated version…

kba-03134

PTP Trust – Error in XML: The actual length is greater than the Max Length value. Tag is ‘Line’.

This most likely relates to a disposal of Land or Property.  To resolve the error it will be necessary to separate the address into rows.…

ias-10739

Warning message appears if Legacy Data hasn’t been allocated to Multiple Trade

Users are required to Select:- Edit | Posting | Allocate the postings to a specific trade otherwise they will not appear in the computation or…

ias-10736

Business Tax/AP/FAR- Currency Conversion tool? eg change or convert foreign to £ GBP

The AP and BT change currency/conversion rate system are linked together. The FAR has its own currency conversion tool. Follow the guide below: IRIS Business…

kba-03126

PTP – CTReturn.exe has stopped working

It has been identified that users, who have 'Team Viewer' remote control software install on the affected machine. This causes the issue. Users are advised to…

ias-10713

Failure to load library isoltfup.dll when accessing IRIS Time

Sophos Anti Virus Software have made some changes that have affected IRIS Time. You will need to contact your IT, to restore the file, and…