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PTP - Getting error 3167 record is deleted

Article ID
kba-03147
Article Name
PTP - Getting error 3167 record is deleted
Created Date
22nd November 2012
Product
Problem

When trying to access the software, clicking on the spanner icon or FBI, or clicking onto page 3 of a return, you are getting an error with error code 3167 and below this it notes 'Record is deleted'.

Resolution

To overcome this error, we will need to remote access your machine to fix the corrupt database. Please call us on 03448155530, alternatively send an email to us to support@ptpsoftware.co.uk requesting a callback, preferably with a screenshot of the error that you are getting.

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