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PTP - Getting error 3167 record is deleted

Article ID
kba-03147
Article Name
PTP - Getting error 3167 record is deleted
Created Date
22nd November 2012
Product
Problem
When trying to access the software, clicking on the Spanner icon or FBI, an error code 3167 appears with error message 'Record is deleted'.
Resolution

Resolving this error will require remote access to your machine to fix the corrupt database. Please call us on 0344 815 5530, or alternatively send an email to us at ptpsupport@iris.co.uk requesting a callback, preferably with a screenshot of the error.

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