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PTP - CTReturn.exe has stopped working

Article ID
kba-03126
Article Name
PTP - CTReturn.exe has stopped working
Created Date
9th October 2012
Product
Problem

CT Platform crashes when viewing the tax return.

ERROR: CTReturn.exe has stopped working

Resolution

It has been identified that users, who have ‘Team Viewer’ remote control software install on the affected machine. This causes the issue.

Users are advised to disable the ‘Team Viewer’ software

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