Knowledge Base Articles

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3027 articles

ias-10739

Warning message appears if Legacy Data hasn’t been allocated to Multiple Trade

Users are required to Select:- Edit | Posting | Allocate the postings to a specific trade otherwise they will not appear in the computation or…

ias-10736

Business Tax/AP/FAR- Currency Conversion tool? eg change or convert foreign to £ GBP

The AP and BT change currency/conversion rate system are linked together. The FAR has its own currency conversion tool. Follow the guide below: IRIS Business…

kba-03126

PTP – CTReturn.exe has stopped working

It has been identified that users, who have 'Team Viewer' remote control software install on the affected machine. This causes the issue. Users are advised to…

ias-10713

Failure to load library isoltfup.dll when accessing IRIS Time

Sophos Anti Virus Software have made some changes that have affected IRIS Time. You will need to contact your IT, to restore the file, and…

kba-03118

PTP – Tax/CT Platform will not open – Flashes then closes

To help resolve this you will need to run a repair/upgrade on the installation. Please download the latest version of PTP platform from Here and either…

ias-10712

Running the update file gives an error – not a valid win32 application

This error indicates that the download is incomplete or has become corrupted. Please delete the file and try the download again, saving the file to…

kba-03114

PTP Launcher – Failed to initialise application properties

1. Remove this file from the PTP install folder (default location C:\PTP) and copy the same file from another PC that has PTP is installed on…

ias-10667

validation error in element Foreign Companies

This is an HMRC restriction and therefore applies to all years. This situation has occurred because the client has foreign dividends from more than twenty…

ias-10641

How to promote a Tax Return to Final.

Users are required to: 1. Log on to IRIS Personal Tax and select the client. 2. Generate the interim/unrecorded Tax Return. 3. Click the Options…

ias-10650

Is it possible to search the database by UTR number?

Users are required to: 1. Log on to IRIS Personal Tax and select a client. 2. From the Client menu click Select. 3. Click the…