Knowledge Base Articles

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Knowledge Base

3030 articles

ias-10763

Virtual Cabinet challenges with IRIS Software

IRIS won't support any interaction if AutoMail is used with Virtual Cabinet. Virtual Cabinet is not supported in association with IRIS AutoMail Related Articles KB…

ias-10759

Important: iXBRL Accounts presentation on the Companies House public record.

When Companies House receive the iXBRL accounts submission they convert the accounts into an image file (a tiff file). This process produces a paginated version…

kba-03134

PTP Trust – Error in XML: The actual length is greater than the Max Length value. Tag is ‘Line’.

This most likely relates to a disposal of Land or Property.  To resolve the error it will be necessary to separate the address into rows.…

ias-10739

Warning message appears if Legacy Data hasn’t been allocated to Multiple Trade

Users are required to Select:- Edit | Posting | Allocate the postings to a specific trade otherwise they will not appear in the computation or…

ias-10736

Business Tax/AP/FAR- Currency Conversion tool? eg change or convert foreign to £ GBP

The AP and BT change currency/conversion rate system are linked together. The FAR has its own currency conversion tool. Follow the guide below: IRIS Business…

kba-03126

PTP – CTReturn.exe has stopped working

It has been identified that users, who have 'Team Viewer' remote control software install on the affected machine. This causes the issue. Users are advised to…

ias-10713

Failure to load library isoltfup.dll when accessing IRIS Time

Sophos Anti Virus Software have made some changes that have affected IRIS Time. You will need to contact your IT, to restore the file, and…

kba-03118

PTP – Tax/CT Platform will not open – Flashes then closes

To help resolve this you will need to run a repair/upgrade on the installation. Please download the latest version of PTP platform from Here and either…

ias-10712

Running the update file gives an error – not a valid win32 application

This error indicates that the download is incomplete or has become corrupted. Please delete the file and try the download again, saving the file to…

kba-03114

PTP Launcher – Failed to initialise application properties

1. Remove this file from the PTP install folder (default location C:\PTP) and copy the same file from another PC that has PTP is installed on…