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kba-02860

PTP TR – Pension Lump Sum not appearing on the tax computation

This is correct.  The lump sum payment will give rise to a charge which is calculated at the lowest rate of tax which is applicable…

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Posted: 14th July 2011
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kba-02849

PTP TP – Exception at block 3 : Could not find a part of the path

This is due to PTP not being able to locate a file from the Schemas folder within the PTP data directory. Using the links below:…

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Posted: 13th July 2011
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kba-02840

Error Backing Up PTP Accounts Production – multiple family media set

In the Back Up Database screen there will be more than one destination selected under disk (in the Destination box).   Highlight the location that…

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Posted: 12th July 2011
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kba-02842

How to unlock the SQL database after an update failure

The following steps should unlock the PTP Accounts Production database:   1.       Click Start – All Programs – Microsoft SQL Server – SQL Server Management…

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Posted: 12th July 2011
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ias-9965

IXBRL Accounts Not being attached in Business Tax

Users are advised that this could be due to the fact that there is a hyphen in their name(s) and they would need to: 1…

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Posted: 12th July 2011
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kba-02835

PTP Tax Platform – Tax return is locked after a system crash

Temporarily logging every user out of PTP Tax Platform and CT Platform will reset the locks.  Alternatively: 1. Go to the Spanner icon 2. Select…

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Posted: 7th July 2011
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kba-02830

PTP TE – Can nil P11D(b)s be sent online?

Nil P11D(b)s can be sent online, please do the following: 1) Click on FBI -File By Internet 2) Click on Prepare FBI Files 3) Please tick…

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Posted: 4th July 2011
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kba-02833

PTP Tax Expense – 5016 rejection regarding title

This is often to do with the missing title of the employee/s from the Title box. Users are required to ensure there is an entry…

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Posted: 4th July 2011
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ias-9936

How do I disclose Joint Ventures and Associate Companies in my accounts?

To generate the required disclosure for Joint Ventures and Associated Companies, the relevant data screen will need to be completed. For Joint Ventures please follow…

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Posted: 4th July 2011
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ias-9938

How do I tag an amended account or group description for iXBRL?

If users wish to tag an item with amended account description, please follow steps below: 1) Generate the iXBRL report (Report | IXBRL) 2) Select…

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Posted: 4th July 2011
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