Knowledge Base Articles

iris-docs-6-19-freezing-when-opening-documents-in-the-ias-communications-tab-stored-in-iris-docs

IRIS Docs 6.19- Freezing when opening Documents in the IAS Communications Tab Stored in IRIS Docs.

Since upgrading Docs to version 6.19 you have experienced an issue when opening Documents stored in IRIS Docs from the IAS Communications tab. To stop…

vat-filer-excel-import-but-get-index-out-of-range-warning-negative

VAT Filer- Excel import but get Index out of Range warning Non Negative

You have tried to import the Excel spreadsheet but you get a missing value on the import or you keep getting this warning (this can…

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Error 396; Orientation property cannot be set within a page

Update: This issue is corrected in v2021.801.3. Please update to this version or higher to prevent the issue. Otherwise, follow the workaround detailed below. This…

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A successful Full Payment Submission has already been sent

We are currently investigating an issue in GP Payroll v2021.800.2 where users are being prompted that a successful FPS has already been sent for the…

personal-tax-how-to-link-payroll-to-pt

Personal Tax- How to link ‘IRIS Payroll’ to PT

Here is the weblink on how to link the two programs There is also link here: http://help.iris.co.uk/IRIS/ODL/MainHowTo.htm. Select IRIS Personal tax | Tax return completion…

vat-filer-period-key-is-invalid-error

VAT Filer- Data Retrieval Error, The Period key is invalid

Our Development team has checked the error logs and this message relates to the 'Period key' given by the HMRC systems is incorrect, as this…

trust-tax-edit-capital-gain-annual-exemption-value

Trust Tax: Edit capital gain ‘Annual Exemption’ value

Load the Trust and select relevant periodIncome, Capital Gains and Dividends, Capital Assets, Top left - Edit, Losses and Other info information'Annual Exemption' box -…

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Payroll department registration for MyePayWindow portal

This content has been replaced by the IRIS My ePay Window Help Centre. This topic can be found under Setup My ePay Window.https://help-iris.co.uk/payroll/mepw/payrolldept/setup-configuration/landing-setup.htm Employees should contact…

vat-authorise-the-software-to-interact-with-hmrc

VAT Filer- Authorise the software to interact with HMRC

To use IRIS VAT filer you are required to authorise the software to interact with HMRC on your behalf. A number of steps are required to set this up…

iris-docs-confidential-clients

IRIS Docs Confidential Clients

Currently Confidential Clients in IRIS will not automatically sync into IRIS Docs, if you require a confidential client to appear in IRIS Docs then please…

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