Knowledge Base Articles

12252

Earnie – NEST Integration upload issues

We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on the root cause of the…

personal-and-business-tax-failed-authentication-check-client-utr-id-and-password

Personal/Business/Trust Tax – Failed Authentication, check Client UTR, ID and Password

The 'Failed Authentication' (including Error Code 1046 in Business Tax ) warning normally means your HMRC Agent ID OR Password saved in IRIS Accountancy is…

personal-tax-error-code-3001-6492-or-6594

Personal Tax- Error code 3001 6492 or 6594, 6120/6495/8374

1.You must update to the latest IRIS version Help | About (and Check for Downloads). This is because you may get a 'HMRC Exclusion OR…

vat-filer-internal-server-error-or-date-periods-vanish-or-agent-client-not-authorised

VAT Filer – Internal Server Error or Date periods vanish or Agent/Client not authorised or VAT registration number not valid or Invalid VRN

You may get these example warnings showing on screen Please check if just one client (or a select number) or all clients are affected IF…

vat-filer-how-to-import-crashing-but-button-is-greyed-out-missing

VAT Filer- How to import? Crashing and if import button is greyed out/missing

Please ensure you are on the latest IRIS version (Help and about) and this advise is relevant for the 'IRIS VAT filer' software. Why the…

personal-tax-hmrc-data-retrieval-error-not-working-no-data

Personal Tax- HMRC Data Retrieval Setup, error, not working, no data, not possible to connect

How to setup your PT to link with the HMRC system to retrieve clients data (especially if this has never worked for any of your…

p11d-error-code-3001-7979-or-7978-in-cars

P11D Error Code 3001 7979 or 7978 In cars

This is a new HMRC rule being applied in 2021 onwards causing that warning. If you have updated your IRIS version and still getting the…

microsoft-office-has-identified-a-potential-security-concern

Microsoft Office has identified a Potential Security Concern

We have been made aware of an error which occurs when printing documents within IRIS Fees Module. This error has occurred due to an Office…

12251

How to Link Earnie IQ and PAD P11D

First, you must create a new operator in Earnie IQ. Log into Earnie IQ using the Admin log in details. Go to Operators/Groups > Alter…

12249

Employment Allowance Indicator EPS Issue

Update 17th June 2021 This issue has been resolved with the Earnie update v1.36.159. We recommend you install this version as soon as possible. Once…

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