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Earnie - NEST Integration upload issues

Article ID


Article Name

Earnie - NEST Integration upload issues

Created Date

14th July 2021




We understand that customers are experiencing intermittent issues with the NEST integration in some of our payroll products.
(Using the software to upload the NEST data directly)


We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on the root cause of the issue currently it appears to be linked to a DNS error with customers using specific internet service providers.
Error Message

We will continue to engage with NEST to get a greater understanding of the issue and share any further updates.

How do I send my pension information to NEST

As a workaround you can create the pension file and manually upload it to the NEST website using the below steps:

  1. Go to Pension | Create Pension File
  2. On the Select File to Create screen choose ‘Nest – Contribution Schedule’
    Select File
  3. Click ‘Ok’
  4. On the Period for Contribution Schedule screen, choose the period under ‘Select Period’ or enter the ‘From’ and ‘To’ dates in the ‘Date Range’
  5. In the Pay Frequency field choose the payment frequency of the employees you want to be included in the output file
  6. If you have configured only one Payment Source then the field will be greyed out and disabled. If you have more than one Payment Source then choose the appropriate one in the dropdown field
  7. Enter the Date Payment Due to NEST in the field
  8. In the Nest Payment Frequency dropdown field, choose the frequency you will be paying NEST that you configured on NEST’s website
  9. Click ‘Next’
  10. You must inform NEST of any employees that didn’t have a pension contribution taken or made reduced contributions. You can change the ‘Reason for Reduced Employee Contributions’ by clicking the field and selecting another option.
  11. On the NEST – Contribution Schedule for… screen, click ‘Print’ to print a report of the employees that are included in the file
  12. Click ‘Create File’ to create the NEST – Contribution Schedule file
    5 | Earnie - NEST Integration upload issues
  13. Select ‘Create CSV File’ and click ‘Create File
    Create File
  14. A message will advise the location where the NEST output file has been created
    File Created

Upload the file to the NEST website

Upload the NEST Contribution Schedule file to NEST:

  1. Login to the NEST website
  2. Select ‘Manage Contributions’ from your NEST home page.
    NEST Website
  3. Towards the bottom of the page you’ll see a list of unpaid contribution schedules, select the corresponding arrow under the heading ‘Edit/Pay’ to select the schedule
  4. Select ‘Upload File’
    Upload File
  5. Click ‘Choose File’ to search for the file. When you’ve found the file click ‘Upload File’
  6. NEST will then check the file and validate it, if there are any errors these will need to be correct and the file resubmitted

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