Knowledge Base Articles

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Knowledge Base

3034 articles

12223

Earnie: Guides for Furloughed Employees

Furlough Extension Update 27th April 2021 The Coronavirus Job Retention Scheme (Furlough) has been subject to numerous changes.Here is a summary of the changes from…

12232

Software Security Standards Update

What is Transport Layer Security (TLS)? TLS is a protocol that provides end-to-end communications security over networks and is widely used for internet communications and…

business-tax-capital-allowances-when-ticking-include-in-general-pool-iris-keeps-putting-the-assets-into-the-special-rate-pool-instead

Business Tax Capital Allowances – When ticking ‘include in General Pool’ – Iris keeps putting the assets into the Special Rate Pool instead.

This is a DEFECT in the software Version 21.1.0. The work around would be, not to reopen the screen once an asset has been added,…

trust-tax-2021-page-12-boxes-22-2-and-22-3-missing-principle-trustee-details

Trust Tax 2021- Page 12 boxes 22.2 and 22.3 missing Principle Trustee Details.

This is a DEFECT in the software Version 21.1.0. Unfortunately, the only workaround - if the Trust Tax return needs to be submitted urgently, then…

2021-tax-return-master-list-cannot-run-master-cannot-be-selected-warning

IAS-92986: 2021 Tax Return Master List cannot run ‘MASTER cannot be selected’ warning.

Go to Personal Tax for this clientGo to Administration at the top of the screenTax Return Master ListSelect ‘Scheduler’ or ‘Master’ for Staff IdentifierError Messages…

error-code-3001-9382-c-j-r-s-received-if-box-471-is-completed-then-box-526-must-be-completed

Business Tax: 3001 9382 – C J R S received IF box 471 is completed then box 526 must be completed.

This is a DEFECT in the software Version 21.1.0. This issue was resolved in Version 21.1.1. Please click on the link and ensure you are running the…

12088

Reports producing with small text / payslips not aligning to stationery

This is likely caused by a conflict between your Windows setting for DPI and Payroll Business/Bureau Payroll. To check your current DPI setting, right-click on…

business-tax-problems-with-the-summary-screen-for-a-ltd-company-client

Business Tax – Problems with the summary screen for a Ltd company client.

This is a confirmed DEFECT in Version 21.1.652. This issue has been fixed, please click on the link below to download the HOTFIX: - https://7ec3d51388595f4879a0-4ac2358c68551a8776c78ff503d2d1bf.ssl.cf3.rackcdn.com/IRIS_Hotfix210101.exe…

frs-105-balance-sheet-and-trading-profit-and-loss-headings-are-not-bold-or-underlined-when-selected-in-report-options

FRS 105- Balance sheet and Trading profit and Loss headings are not bold or underlined when selected in report options

This issue has been raised with the Development Team and we can confirm this is a defect within the software. This should be resolved in…

12244

Error 3265: Item not found in collection. Error using last years data in Earnie v1.31.141

After installing 1.36.141 and processing year end restart to move into 2021/22, user may encounter issues attempting to use Last Year’s Data 2020/21 When trying…