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IRIS Elements Clients Are not Syncing From IAS Suite.

Article ID
Article Name
IRIS Elements Clients Are not Syncing From IAS Suite.
Created Date
30th April 2021
IRIS Elements Clients are not syncing from the IAS Suite

If you noticed that your client data isn’t displaying in the Clients area of IRIS Elements in most likely means that the service that performs this action is no longer running. To fix this please follow the steps below:

  1. Search for and open up the ‘Services app’ on your computer
  2. Scroll down to ‘IRIS.Scheduler.Server’  
  3. Right-click on ‘IRIS.Scheduler.Server’ and click on ‘Properties’
  4. In the ‘Startup type’ drop down box, select ‘Automatic (Delayed start)
  5. Click on Apply
  6. Check both your Accountancy Suite and IRIS Elements to ensure syncing has started again

Please note: if you are unable to see the services tab within Task Manager you may need to contact your practice’s IT Support team/service.

If the above has been done then a script will need to be run to sync the clients into IRIS Elements.

It is recommended to take a backup before you run through the steps below. Please click HERE for instructions on how to do this.

Please Click HERE to download the SQL Script required. You will need to be on the latest version of IRIS to do this, Click HERE to download the Data Sync Admin Tool for this version. Paste the Data Sync Admin tool into the IRIS Folder.

Execute the SQL script on against the IRIS database (checking the ‘USE…’ statement at the top of the file is targeting the correct database name)

Open a command prompt and type:

DataSyncAdmin -s 1
DataSyncAdmin -r “1900-01-01“

The Clients should now sync into IRIS Elements. If you are already logged into Elements please logout and log back in again for the changes to be made affect.

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