IRIS Elements Clients Are not Syncing From IAS Suite.

iris-elements-clients-are-not-syncing-from-ias-suite

IRIS Elements Clients Are not Syncing From IAS Suite.

30th April 2021

IRIS Elements Clients are not syncing from the IAS Suite

Firstly you would need to check you have a valid license showing for IRIS Elements in the IRIS Accountancy Suite. To check this login to IRIS Accountancy Suite as a MASTER User | Click on Tools | License Details | Current Licenses tab should show IRIS Elements with a date expiry in the future, if this does not show then click on Update Licenses and check for updates. If the license still does not appear please contact support@iris.co.uk

If you noticed that your client data isn’t displaying in the Clients area of IRIS Elements in most likely means that the service that performs this action is no longer running.
To fix this follow the steps below:

1. Search for and open the Services app on your computer.
2. Scroll down to IRIS.Scheduler.Server.  
3. Right-click on IRIS.Scheduler.Server and click Properties.
4. In the Startup type drop-down box, select Automatic (Delayed start).
5. Click Apply.
6. Check both your Accountancy Suite and IRIS Elements to ensure syncing has started again.

Also, you need to ensure the time on your server is up to date and not ahead by 30 seconds or so as this can affect clients from syncing to IRIS.

Note: If you are unable to see the Services tab within Task Manager, you may need to contact your practice’s IT Support team/service.

If the above has been done but clients are still not syncing then a script will need to be run.

It is recommended to take a backup before you run through the steps below. Click here for instructions on how to do this.

Ensure you are on the latest version of IRIS Accountancy Suite, which is v22.2.0.402

Click HERE to download the Data Sync Admin Tool for this version. Rename so the file is simply called DataSyncAdmin.exe and then Copy-Paste the Data Sync Admin tool into the IRIS Folder.

Click here to download the SQL Script required.
Execute the SQL script against the IRIS database (checking the ‘USE…’ statement at the top of the file is targeting the correct database name)

Once the Script has been run successfully, open a command prompt and type and execute each line in sequence:

CD C:\IRIS
DataSyncAdmin -s 1
DataSyncAdmin -r “1900-01-01“

The Clients should now sync into IRIS Elements. If you are already logged into Elements, logout and log back in again for the changes to take affect.