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IRIS Elements Clients Are not Syncing From IAS Suite.

Article ID
iris-elements-clients-are-not-syncing-from-ias-suite
Article Name
IRIS Elements Clients Are not Syncing From IAS Suite.
Created Date
30th April 2021
Product
Problem
IRIS Elements Clients are not syncing from the IAS Suite
Resolution

If you noticed that your client data isn’t displaying in the Clients area of IRIS Elements in most likely means that the service that performs this action is no longer running. To fix this please follow the steps below:

  1. Search for and open up the ‘Services app’ on your computer
  2. Scroll down to ‘IRIS.Scheduler.Server’  
  3. Right-click on ‘IRIS.Scheduler.Server’ and click on ‘Properties’
  4. In the ‘Startup type’ drop down box, select ‘Automatic (Delayed start)
  5. Click on Apply
  6. Check both your Accountancy Suite and IRIS Elements to ensure syncing has started again

Please note: if you are unable to see the services tab within Task Manager you may need to contact your practice’s IT Support team/service.

If the above has been done then a script will need to be run to sync the clients into IRIS Elements.

Please Click HERE to download the files required. Get the content of this ZIP file into C:\IRIS

Execute the SQL script on against the IRIS database (checking the ‘USE…’ statement at the top of the file is targeting the correct database name.

Open a command prompt and type:

CD C:\IRIS
DataSyncAdmin -s 1
DataSyncAdmin -r “1900-01-01“

The Clients should now sync into IRIS Elements. If you are already logged into Elements please logout and log back in again for the changes to be made affect.

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