Knowledge Base Articles

11869

Correcting Employee PAYE totals for a previous tax year

If you are correcting PAYE totals for an employee in tax year 2017/18 or earlier, you must still use an EYU Before beginning, a few…

11829

Common installation / update problems

Installation Guides For guides on installing, updating or moving payroll please click here. Contents We have found a problem with the installation file. Do you…

12233

[DEMINIMISSTATEAID] must be present if [EMPLOYEMENTALLOWANCEINDICATOR] equals ‘yes’

This error occurs because your company data has an invalid combination of De minimis state aid and Employment allowance. Most commonly we see this error…

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DOCS-186: How to configure IRIS Docs Email Notifications

We have identified an issue with IRIS DOCS 6.16 where email notifications are sent excessively.The IRIS Docs 6.16 installation has been revoked, a fixed version…

ias-2026-system-logins-blank

IAS-2026: System Logins Appear Blank Since Upgrading to IRIS Accountancy Suite 20.2

We have identified an issue where members of staff who are signed into System Maintenance only appear once with no other logins within the System…

unable-to-save-docauthor-settings-after-upgrading-to-iris-docs-6-16

Unable to Save DocAuthor Settings After Upgrading to IRIS Docs 6.16

There is currently a known defect which has arisen from the upgrade to IRIS Docs 6.16. When entering the System Admin Credentials within the Document…

os-102

OS-102 Slowness logging into OpenSpace

We have had reports from a subset of our customers that OpenSpace is slow when trying to login. On the 20/08/2020 we released an update…

11922

Processing Redundancy Pay

Redundancy payments under £30,000 are normally tax and NI free. From the 2020/21 tax year any amounts above this figure will subject to tax and…

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IAS-89618 : “Failed to delete e-checklist. Object reference not set to an instance of an object”

This issue has been investigated by the Development Team and has been confirmed as a DEFECT in IRIS Openspace. Currently we do not have a…

12158

HMRC URL for RTI & CIS Submissions

The address used for RTI and CIS submissions is: https://transaction-engine.tax.service.gov.uk Specifically, in IRIS software we communicate to the addresses: https://transaction-engine.tax.service.gov.uk/poll https://transaction-engine.tax.service.gov.uk/submission These addresses should be whitelisted/excluded…

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