Knowledge Base Articles

11809

Statutory Sick Pay (SSP) for pensioners

As of 2006, in accordance with an EU directive, all age restrictions have been removed. Employees who are under 16 years of age and over…

approval-page-missing-from-approved-documents-on-open-space

Approval Page Missing From Approved Documents on Open Space

Latest Update - 26/06/2020Our development team and third party provider have resolved the issue, so any documents approved after 2pm on 25/06/2020 will show the…

what-is-the-difference-between-non-accountable-and-non-chargeable-time

What is the difference between Non Accountable and Non Chargeable Time?

What is Non Chargeable Time? Non Chargeable time (Accountable Time) is factored into staff performance analysis, this means that is compared against chargeable time (time…

incorrect-password-please-check-your-internet-connection-error-message-when-linking-kashflow-to-iris-accounts-production

Incorrect password/please check your internet connection error message when linking Kashflow to IRIS Accounts Production

We are aware of an issue with the Kashflow IRIS Accounts Production integration where users may encounter the following error messages when linking their Kashflow…

timesheet-clock-missing-since-20-1-5-release

Timesheet Clock Missing Since 20.1.5 Release

This is currently a known defect since the 20.1.5 release. It will be fixed in the IRIS Version 20.3.0 however there is no planned date…

why-does-the-company-information-page-not-show-the-registered-number-for-jersey-accounts

Why does the Company Information page not show the registered number for Jersey Accounts?

The registered number will only show on the Company Information page for accounts with England, Wales And Scotland legislation. This can be altered in Edit…

ias-10070

IAS-10070 – IRIS Docs Email Assistant Add-in Not Showing in Microsoft Outlook

In Outlook click on FILE – OPTIONS – Add-ins - You should a screen like the below. The first section highlighted in red is the…

8325

No entitlement to SSP when recording sick period in employee diary

There are various reasons this might occur: Payroll needs 8 weeks' previous gross pay to average and check the employee is entitled to receive SSP,…

7294

Transferring IRIS GP Payroll to a new P.C.

Transferring GP Payroll to a new PC On the new PC install the latest version of GP Payroll as a trial version. Click here to…

error-code-3001-8387

Error Code 3001 8387

This issue is a DEFECT in the software and should be fixed in Version 20.2.0, which is due to be released end of July/ beginning…

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