Knowledge Base Articles

11240

How do I process a new starter?

We no longer send separate p45 / p46 documents under RTI. All starter details are included in the regular FPS submissions you send every pay…

11801

Can I include a Net bonus with an employees normal pay?

In order to process on a net to gross basis you first need to set up a net to gross pay code at the company…

11797

How to include narrative, note or messages on payslips

In GP Payroll you can either include a single employee message OR a whole payroll message. For a single employee message Go to "Payroll Calculations" and click…

os-109

OS-109 : When adding a client in OpenSpace, a message appears about being in use by the practice or Email address not available

There was a problem creating the client. Please ensure email address is not already in use by the practice Email Address not available This means…

cannot-get-logical-lock-fail-code-5-on-isol0001-ttl

IAS- Cannot Get ‘Logical Lock’ Fail Code 5 on ISOL0001.TTL

It has been identified that when trying to access IRIS the following error can occur :Cannot get logical Lock. Fail code 5 on ISOL0001.TTLNOTE :…

10999

How do I process pay on a net to gross basis?

Set up a NET to GROSS payment type. Go to the Company tab | Payments & deductions | Configure Payments and Deductions: On the payment…

11616

Undoing Payroll

There are two methods for undoing payroll, undoing the current (unfinalised period) or undoing previous periods (already finalised). Undoing the current period. (Ie. you haven't…

11221

How do I process a salary sacrifice deduction?

Salary sacrifice deductions are gross pay deductions that give the employee relief on tax and NI contributions. Commonly these are used for childcare voucher schemes,…

11233

How to process Statutory Sick Pay (SSP)

Employees Normal Working Pattern First you may need to configure the employee normal working pattern. This may have already been done when you first created…

11238

How do I process a new starter?

We no longer send separate p45 / p46 documents under RTI. All starter details are included in the regular FPS submissions. For each new starter…

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