Knowledge Base Articles

11773

Can I change the email address I used to set up OpenEnrol?

Yes, you can amend the email address that was used when setting up OpenEnrol: On the OpenEnrol website(www.irisopenenrol.co.uk), log in to My Account, select Account Details and then User…

11903

How do I add a new employee to OpenPayslips?

All you need to do is save an email address in the employee details. When you next publish your payslips as normal, the system will…

2219

Error “Operation must use an updateable query”

IRIS PAYE-Master requires that each logged on user has full read and write access to the following folders. •The local folder where the program is…

11777

Changing an employees NI rate in Earnie

You may find you need to change an employee NI rate part way through the tax year. Most commonly this is because an employee has…

11925

FPS Error – Errors were identified while building the submission file

Due to a change in the FPS information required from HMRC every FPS you send will now include the employees address as held in payroll.…

11961

Disk or Network Error when finalising period – PAYE-Master

This error may occur if the PAYE-Master data is stored on a shared network drive and the software has had a temporary loss of connection to…

11599

Backing up and restoring data

IRIS Bureau Payroll / Payroll Business will automatically create a backup whenever you finalise a pay period. The automatic backup will contain the pre finalised…

11738

An Error Occurred printing AE pension export information

This error is seen because the user is trying to send the pension export through to a printer, either through the report robot or the…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…

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