Knowledge Base Articles

ias-12745

How to show a Partnership tax return has estimated or provisional amounts?

To solve the above please do the following in Business Tax: Go to the Data Entry folders along the left hand side of the screenTrading…

11928

How to show forename on payslips

You can set this option from "Utilities" > "Options" > "Reports" > "Forename on Payslips"

11669

FPS rejected – Pay date doesn’t fall within expected range

First make sure you haven't made a mistake when selecting the pay date for the pay period. If you are happy that you have selected…

11994

How to access the demonstration company.

The software has a demo company set up, populated with employee details, you can use to process dummy payroll runs to help you get better…

11935

How to set up a salary sacrifice deduction E.g. Childcare Vouchers

To set up Childcare deduction Click "Change Employee Details" and select the appropriate employee from the list.Click "Pay Details" and then "Childcare Vouchers"Select the earnings…

11390

How do I undo more than one period?

You can use the employee debug (single employee) or global changes (all employees) to undo and roll back payroll for all periods processed within the…

11934

Account name must be between 1 and 28 characters long – EPS rejection

The account name causing the problem is the companies bank account name. This detail is included on the EPS if the user ticks the option "Use…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…

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