Knowledge Base Articles

7433

How do I reset my holidays at the end of the holiday year?

Go to Company > Holiday Set-up and click on the Reset Holiday button. NOTE: The holiday reset process can be done at any point in…

12090

Error 75 – Disk / Access Error

This error occurs when payroll cannot create a new company database from the blank templates. 1. If this is network installation, make sure the network drive…

11964

3011 – the Microsoft jet engine – cannot find the object ??? make sure path name is set correctly

NOTE: These steps, once started, should be allowed to complete and should not be interrupted or terminated early. Depending on the state of the data file…

11973

SendCommunicationsToOE: Item not found in this collection

This error is caused when the system cannot decide which letter to produce for the employee. In the examples reported to support we have seen…

12074

Error 483 Printing Reports

This error occurs when GP Payroll cannot connect to the default printer. Go to "Control Panel" | "Devices and Printers" and make sure you have…

8339

Can I make a Company Copy?

The copy option is found in the Admin section of the program. At start up log in with Name:SYSTEM and your admin password. If you…

12049

AE Config Tool – Step 5 – Choose your pension provider

Simply select the pension provider you use for your automatic enrolment pension. If your pension provider is not listed here we can provide you with…

11992

Error 76 – Path not found when trying to publish payslips

This error occurs when an employee has invalid characters typed into their email address field: Example: The slash ("/") in the above email address is…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…

Knowledge Base Articles

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