Knowledge Base Articles

11985

DBISAM Engine Error # 9729 Duplicate Key found in the index

This error usually occurs if the GP Accounts hasn’t been closed down correctly, for example after a PC has crashed. To correct the error: • Make sure…

11310

How to delete unused rates or payments / deductions from a company.

In order to remove these from the system we need to run the "Delete Utility". This is found in the admin mode of the software.…

11317

Additional Payroll reports

To select a new report from the Report Manager: Click on the ‘Reports’ tab, and select ‘Reports Manager’ Down the left hand side you will…

11934

Account name must be between 1 and 28 characters long – EPS rejection

The account name causing the problem is the companies bank account name. This detail is included on the EPS if the user ticks the option "Use…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

11638

Paying Holiday Pay

Holidays are processed from the "Holidays" tab on the variation window. Amount - Holiday pay may be entered as a cash value or as a…

11599

Backing up and restoring data

IRIS Bureau Payroll / Payroll Business will automatically create a backup whenever you finalise a pay period. The automatic backup will contain the pre finalised…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…

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