Knowledge Base Articles

ias-11976

IAS-11976: How to Configure the Backup Database – IRIS Scheduled Task

Open Task Scheduler - Navigate to Control Panel | System and Security | Administrative Tools | Task Scheduler | Right click the job (Backup Database…

confirmation-statement-dates-report-misleading-heading-data

Confirmation Statement dates report incorrect heading/data

When running the confirmation statement dates report, the date range fields will filter on the column "Last Confirmation Statement Logged" The heading "confirmation statements due…

kba-03765

PTP TR – Gains with Business Asset Disposal Relief are showing in the Other section

This is as per the HMRC guidance notes on page CGN4 https://www.gov.uk/government/publications/self-assessment-capital-gains-summary-sa108 which states that any details of gains or losses on disposals for which Business Asset…

119700

Statements for Pension Accounts

Pension Accounts prepared on or after 1st October 2020 must include an implementation Statement. This has been raised as an enhancement to the Accounts Production…

ias-11884

IAS – 11884 : How do I send in my IRIS Accountancy Suite installer log files after an update or installation failure?

Right Click on your IRIS Accountancy Suite Menu icon/shortcut and select "Properties". On the Shortcut Tab. Click on the button "Find Target" or "Open file…

12239

How do I set up a student loan?

Contents Employee DetailsStarting a student loan deductionStudent loan plan typeHow student loan repayments are calculatedStopping a student loanRefunding a student loanPostgraduate Student LoansHow Postgraduate Student…

kba-03755

PTP TR/AP – Import from AP onto Self Employment Pages is not populating the Liabilities section of the Balance Sheet

The workaround in the meantime is to complete this section manually. This was corrected in the Autumn 2022 service pack, version 22.3.136 or later.

ias-11561

IAS-11561 “Unable to contact the webserver”

Unable to contact the webserver, please check your internet connection If you are receiving this message please try the following troubleshooting steps: Ensure your Date…

iris-20-3-entered-time-has-not-been-posted

IRIS 20.3- Entered Time has not been Posted

We have identified a defect on the IRIS Autumn Release 20.3.0.228. When attempting to delete an entry of time on a newly created timesheet you…

unable-to-view-documents-or-figures-are-blank-on-openspace

IRIS- Unable to view documents (PDF etc) or figures are blank on OpenSpace

This is not a DEFECT in the IRIS software. This is a known issue with the Internet Browser: Google Chrome where it cannot view the…

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