Knowledge Base Articles

what-does-the-invalid-merge-screen-mean-in-automail

What does the Invalid Merge Screen mean in Automail?

Invalid Merge Field Why does the Invalid Merge Field message appear?The Invalid Merge Field message occurs when an AutoMail tag has not been inserted correctly…

running-total-on-posting-disbursements-expenses-on-time

Running total on posting disbursements/expenses on Time

This has been raised as an Idea on our "Ideas" page to be reinstated. Please vote for the idea here if you are looking for…

client-terminated-date-field-is-greyed-out

Client Terminated Date Field Is Greyed out

'Client Terminated Date To rectify this, you will need to assign this privilege to the user's you want to have access to this feature. To…

unable-to-add-multiple-jobs-when-posting-an-invoice-through-ad-hoc-posting-screen

Unable to add multiple jobs when posting an invoice through Ad-hoc posting screen

Detailed Write Out Instructions This has been recognised as a defect and is currently being looked in to by Development. There are 3 workarounds for…

reset-password-in-aml

Reset Password in AML

If there is an Admin user/login, they can change a user’s password.To do this, they login and go to: ‘MRLO / Administrator Functions’ Firm Personnel…

how-do-i-reverse-an-invoice-that-was-posted-incorrectly

How do I reverse an invoice that was posted incorrectly?

Once an invoice has been posted, it can not be changed. It is possible to reverse the invoice and repost it again with the correct…

new-posting-expenses-screen-shows-an-error-job-does-not-exist

New posting expenses screen shows an error ‘Job does not exist’

Job Does Not Exist This is now fixed in 19.3.2. If you have ran through the steps below to revert to the old expenses screen,…

staff-member-has-no-openspace-credentials-specified-in-system-maintenance-2

OS-108: Client Status: Unable to connect to IRIS OpenSpace

This message means that there are no credentials set for the current logged in user (check this at the bottom right of the IRIS accountancy…

12210

Error 3075 – Syntax error printing AE Summary after payroll run

This error has been reported and will be corrected in a future relase To workaround the error in the meantime: Select 'No' to printing the…

how-to-do-an-aml-import-from-iris-accountancy-suite

How to do an AML import from IRIS accountancy suite

First of all, please download all the files from HERE. An AML training guide is also available in that link.Contained in this link are the…

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