Knowledge Base Articles

new-posting-expenses-screen-shows-an-error-job-does-not-exist

New posting expenses screen shows an error ‘Job does not exist’

Job Does Not Exist This is now fixed in 19.3.2. If you have ran through the steps below to revert to the old expenses screen,…

staff-member-has-no-openspace-credentials-specified-in-system-maintenance-2

OS-108: Client Status: Unable to connect to IRIS OpenSpace

This message means that there are no credentials set for the current logged in user (check this at the bottom right of the IRIS accountancy…

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Error 3075 – Syntax error printing AE Summary after payroll run

This error has been reported and will be corrected in a future relase To workaround the error in the meantime: Select 'No' to printing the…

how-to-do-an-aml-import-from-iris-accountancy-suite

How to do an AML import from IRIS accountancy suite

First of all, please download all the files from HERE. An AML training guide is also available in that link.Contained in this link are the…

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PTP TPO – is it possible to reinstate WIP written off

Unfortunately there is no way to reinstate time written off.

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Personal Tax- How to enter a ‘negligible value’ claim?

This topic explains the process for entering a negligible value claim. For the full KB then read this article Log on to IRIS Personal Tax and select the…

a-time-ledger-account-is-currently-in-the-process-of-being-changed-by-another-part-of-the-system

A time ledger account is currently in the process of being changed by another part of the system

A time ledger account is currently in the process of being changed by another part of the system To Rectify this, please make sure everyone…

the-charge-reference-bundle-number-payment-indicator-is-not-showing-on-the-hmrc-response

The charge reference/bundle number/payment indicator is not showing on the HMRC response?

As the HMRC response comes from the HMRC this cannot be changed in the software, you will need to contact HMRC.

when-clicking-print-now-documents-appear-spaced-out-incorrectly

When clicking ‘Print Now’, documents appear spaced out incorrectly

Spacing issue on printing *PLEASE RUN THIS ON THE MACHINE YOU ARE PRINTING FROM* In Word select File | Options Select Advanced, then on the…

staff-member-cannot-be-deleted-as-time-is-logged-on-the-time-ledger

Staff member cannot be deleted as time is logged on the time ledger

Delete Staff Member You cannot delete any staff members once they have had time logged against them in anyway. The best way around this so…

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