Knowledge Base Articles

11700

DBISAM Engine Error #9217 Error reading from the table or backup file “Cashbook” / DBISAM Engine Error #8961 Header information corrupt in table “Master”

This error can occur when GP Accounts hasn't been shut down correctly. To rectify you will need to run a repair of the database: Make…

11800

Read Only Mode

GP Accounts will enter read-only mode at the end of your current licence. Once you reach the expiry date of your last renewal you will…

11371

Statutory payment funding from HMRC

For information about applying for advanced funding of SMP, SPP, SAP, ShPP check gov.uk here. Reporting statutory payment funding Statutory payment funding is NOT reported…

11390

How do I undo more than one period?

You can use the employee debug (single employee) or global changes (all employees) to undo and roll back payroll for all periods processed within the…

11934

Account name must be between 1 and 28 characters long – EPS rejection

The account name causing the problem is the companies bank account name. This detail is included on the EPS if the user ticks the option "Use…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

11638

Paying Holiday Pay

Holidays are processed from the "Holidays" tab on the variation window. Amount - Holiday pay may be entered as a cash value or as a…

11599

Backing up and restoring data

IRIS Bureau Payroll / Payroll Business will automatically create a backup whenever you finalise a pay period. The automatic backup will contain the pre finalised…

11738

An Error Occurred printing AE pension export information

This error is seen because the user is trying to send the pension export through to a printer, either through the report robot or the…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

Knowledge Base Articles

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