Knowledge Base Articles

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Knowledge Base

3027 articles

11973

SendCommunicationsToOE: Item not found in this collection

This error is caused when the system cannot decide which letter to produce for the employee. In the examples reported to support we have seen…

12074

Error 483 Printing Reports

This error occurs when GP Payroll cannot connect to the default printer. Go to "Control Panel" | "Devices and Printers" and make sure you have…

8339

Can I make a Company Copy?

The copy option is found in the Admin section of the program. At start up log in with Name:SYSTEM and your admin password. If you…

12049

AE Config Tool – Step 5 – Choose your pension provider

Simply select the pension provider you use for your automatic enrolment pension. If your pension provider is not listed here we can provide you with…

11992

Error 76 – Path not found when trying to publish payslips

This error occurs when an employee has invalid characters typed into their email address field: Example: The slash ("/") in the above email address is…

11894

How can I produce a reconciliation report for NEST?

Once the contribution data is loaded there is a download facility available in the Contributions section of the NEST website. If the contribution data is…

12006

#Error displaying on payslips

To correct this error we need to replace the reports folder used by PAYE-Master. From your desktop, right click on the PAYE-Master shortcut and select…

11929

What to do if you have no NI number for new starter

The lack of an NI number on an employee record will not prevent you from sending an FPS. If you do have a new starter…

11996

Error Number 429: ActiveX component can’t create object

These errors are caused when the software components required for payroll are incorrectly registered or missing from the payroll installation. Please contact our support team…

11694

Networked workstations no longer linked

The reason for this is possibly down to the data paths no longer pointing to the same location. This could have been caused by updating…