Knowledge Base Articles

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PTP CT – Pre filing validations 9188, 9195, 9198 if preparing more than one return at a time

The workaround was to process one return at a time through FBI.

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Practice Management- Client’s not appearing in a datamine search

Apart from the criteria not matching that of the client(s) you are expecting, there are three main reasons for this. The client has a date…

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IAS – End of Life for SQL 2008 and 2008R2

Our guidance on this would be not to upgrade your existing instance but to create a new instance and restore a copy of your database via a…

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How to setup Practice Reporting

The first step is to run through the following guide to set the security on the database- Click here Once you have run through these…

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IAS-8120: Staff member has no OpenSpace credentials specified in system maintenance

Staff member has no OpenSpace credentials specified in system maintenance This message means that there are no credentials set for the current logged in user…

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Time & Fees Staff Registration

Allowing this staff member to have time logged against him/her would exceed your licences staff limit for time and fees This means you already have…

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Cannot add a timesheet

A date that you have entered lies beyond your defined time periods. Do you want to set up more now? If you answer 'no' the…

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IRIS Time- We have detected a problem on the Time Ledger

Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in to either Time OR fees…

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Time Ledger update function

A time ledger account is currently in the process of being changed by another part of the system Please make sure everyone is logged out…

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Time Account Specified is currently marked as being changed

Time account specified is currently marked as being changed. If the problem persists, please contact IRIS support Please make sure everyone is logged out of…

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