Knowledge Base Articles

kba-03687

PTP TPO – is it possible to reinstate WIP written off

Unfortunately there is no way to reinstate time written off.

108257

Personal Tax- How to enter a ‘negligible value’ claim?

This topic explains the process for entering a negligible value claim. For the full KB then read this article Log on to IRIS Personal Tax and select the…

a-time-ledger-account-is-currently-in-the-process-of-being-changed-by-another-part-of-the-system

A time ledger account is currently in the process of being changed by another part of the system

A time ledger account is currently in the process of being changed by another part of the system To Rectify this, please make sure everyone…

the-charge-reference-bundle-number-payment-indicator-is-not-showing-on-the-hmrc-response

The charge reference/bundle number/payment indicator is not showing on the HMRC response?

As the HMRC response comes from the HMRC this cannot be changed in the software, you will need to contact HMRC.

when-clicking-print-now-documents-appear-spaced-out-incorrectly

When clicking ‘Print Now’, documents appear spaced out incorrectly

Spacing issue on printing *PLEASE RUN THIS ON THE MACHINE YOU ARE PRINTING FROM* In Word select File | Options Select Advanced, then on the…

staff-member-cannot-be-deleted-as-time-is-logged-on-the-time-ledger

Staff member cannot be deleted as time is logged on the time ledger

Delete Staff Member You cannot delete any staff members once they have had time logged against them in anyway. The best way around this so…

kba-03679

PTP CT – Pre filing validations 9188, 9195, 9198 if preparing more than one return at a time

The workaround was to process one return at a time through FBI.

clients-not-appearing-in-a-datamine-search

Practice Management- Client’s not appearing in a datamine search

Apart from the criteria not matching that of the client(s) you are expecting, there are three main reasons for this. The client has a date…

end-of-life-for-sql-2008-and-2008r2

IAS – End of Life for SQL 2008 and 2008R2

Our guidance on this would be not to upgrade your existing instance but to create a new instance and restore a copy of your database via a…

how-to-setup-practice-reporting

How to setup Practice Reporting

The first step is to run through the following guide to set the security on the database- Click here Once you have run through these…

Knowledge Base Articles

Knowledge Base

Newsletter

Ask IRIS