Knowledge Base Articles

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Knowledge Base

3027 articles

ias-11773

The sum of boxes 172 and 173 must not exceed the apportioned AIA limit

This is caused by a HMRC validation update which has been included in version 11.6.0 which is currently available on our website. Please regenerate the…

11681

OpenEnrol Error – E102 – not a valid Open Enrol Account

This is likely due to either incorrect  login details (linking to an old unused account) saved in payroll OR the account isn't activated. Have you…

ias-11769

Personal Tax- How to upload files/PDF to OpenSpace?

To upload from personal tax click Reports, select the relevant report and tick the box PDF and then tick the box in the bottom that…

ias-11770

Software Detected Error – Internal Inconsistency

The cause of this issue is software called Search Protect. This needs to be uninstalled from the PC using Programs and Features. In some cases,…

ias-11755

A duplicate client has been created when uploading document to OpenSpace?

Clients are created automatically when files are uploaded from IRIS, if the client was created manually in OpenSpace first then duplication will occur after the…

ias-11758

How do I upload Accounts from Accounts Production into OpenSpace?

To upload a set of accounts users are required to do the following: Select the relevant client Click Reports -> Annual and then Tick Word…

ias-11761

My staff member has lost access to OpenSpace

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the details are entered select System…

ias-11757

How do I resend the registration activation request link to my client?

To resend the request Select Home Tab, Click ‘Clients’ and select the Circle next to the appropriate client ID. Click Edit Client, Select the Circle…

ias-11766

Can I setup two separate OpenSpace Accounts for 2 different clients?

Each OpenSpace client user should have their own unique email address, using the same email address for different clients will provide access to both sets…

ias-11768

Openspace- Is it possible for multiple clients to be associated with an individual? (by email)

Yes, this is one of the features in OpenSpace. Simply add the same client user email address to each client that access is required for;…