Knowledge Base Articles

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Knowledge Base

3023 articles

ias-11755

A duplicate client has been created when uploading document to OpenSpace?

Clients are created automatically when files are uploaded from IRIS, if the client was created manually in OpenSpace first then duplication will occur after the…

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How do I upload Accounts from Accounts Production into OpenSpace?

To upload a set of accounts users are required to do the following: Select the relevant client Click Reports -> Annual and then Tick Word…

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My staff member has lost access to OpenSpace

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the details are entered select System…

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How do I resend the registration activation request link to my client?

To resend the request Select Home Tab, Click ‘Clients’ and select the Circle next to the appropriate client ID. Click Edit Client, Select the Circle…

ias-11766

Can I setup two separate OpenSpace Accounts for 2 different clients?

Each OpenSpace client user should have their own unique email address, using the same email address for different clients will provide access to both sets…

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Openspace- Is it possible for multiple clients to be associated with an individual? (by email)

Yes, this is one of the features in OpenSpace. Simply add the same client user email address to each client that access is required for;…

ias-11765

IRIS Openspace- How much does it cost to buy 1 GB of OpenSpace or buy more storage?

The first GB of data is free to use. Thereafter additional storage can be purchased for £5(+VAT) per month from within the application. Should you…

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IRIS Crashes When Printing Reports in Accounts Production

This has been identified as a problem with the installed graphics card. To resolve this issue you must either revert back to single screen or…

11655

Admin log in details for PAS P11D Organiser

PLEASE NOTE: This KB refers to PAS P11D Organiser stand alone software not Accounts Production/Business Tax, etc. Since the 2013 version, PAS P11D has a separate…

ias-11745

Specified Folder Does Not Exist

The path being referenced on the F/T tab of the Practice Options menu may refer to a folder on the local drive which may not…